Privacy Policy

Last updated: October 2024

This Privacy Policy describes how www.reflexnu.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase on the Site or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether a customer, website visitor, or other person whose information we have collected in accordance with this Privacy Policy.

The website www.reflexnu.com (Reflex N U) is operated and owned by Branchleaves LLC, 16192 Coastal Highway, Lewes DE 19958, United States ("the" "Company" "we", "our" or "us"). All references to "the", "company", “we”, “our”, “this website”, “the site” or “this site” shall be construed as BranchLeaves LLC. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as detailed below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect. Information you submit directly to us through our Services may include: Basic contact details, including your name, address, phone number, email. Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number. Account information, including your username, password, security questions. Purchase information, including items you view, put in your cart, or add to your wish list. Customer support information, including information you choose to include in communications with us, for example, by sending a message through the Services. Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

INFORMATION WE COLLECT THROUGH COOKIES

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including vendors and services that may collect information on our behalf, such as: Companies that support our Site and Services, such as Shopify Stripe, our payment processor, which collects payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders, in order to perform our contract with you When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for, and assume no liability for, the accuracy of any information provided by third parties and are not responsible for the policies or practices of any third parties. For more information, see the section below, Third-Party Websites and Links.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services: We use your personal information to provide the Services to you in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notices relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipping, facilitating returns and exchanges and to allow you to post reviews.

Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to display advertisements for products or services to you. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you.

COOKIES

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with running our store with Shopify, please see https://www.shopify.com/legal/cookies . We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies using your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to not function properly or become unavailable. In addition, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons subject to this Privacy Policy. Such circumstances may include: With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping). With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent. With our affiliates or within our corporate group, in our legitimate interest of running a successful business. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category

Recipient Categories

Identifiers such as basic contact details and certain order and account information

Suppliers and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

Business information such as order information, purchase information, and customer support information

Marketing and business partners, affiliates

Internet or other similar network activity, such as Usage Data

Marketing and business partners

We do not use or disclose sensitive personal information to infer characteristics about you. We have “sold” and “shared” (as those terms are defined under applicable law) personal information in the past 12 months to engage in advertising and marketing activities, as set forth below.

Personal Information Category

Recipient Categories

Identifiers such as basic contact details and certain order and account information

Marketing and business partners

Commercial information such as records of purchased products or services and purchasing information

Marketing and business partners

Internet or other similar network activity, such as Usage Data

Marketing and business partners

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work . You may opt out of receiving targeted advertising by using the following links: Facebook: https://www.facebook.com/settings/?tab=ads Google: https://www.google.com/settings/ads/anonymous Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/ .

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of ​​the Services, this content will be public and accessible by anyone. We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use or misuse of any information you disclose or receive from third parties.

THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to their use by us or any third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

TEXT MESSAGES AND NOTIFICATIONS

By entering your phone number at checkout and making a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 6 per month. You acknowledge that consent is not a condition of any purchase. If you wish to opt-out of receiving text marketing messages and notifications, please reply STOP to any mobile message sent by us or use the unsubscribe link provided to you in any of our messages. You understand and agree that alternative methods of opting out, such as the use of alternative wording or requests, will not be considered a reasonable means of opting out. Message and data rates may apply. For any questions, please text HELP to the number from which you received the messages. You may also contact us for more information. If you wish to opt-out, please follow the procedures above.

DATA OF MINORS

The Services are not intended for use by minors, and we do not knowingly collect personal information about minors. If you are the parent or guardian of a minor who has provided us with his or her personal information, you may contact us using the contact information below to request deletion of such information. As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of persons under the age of 18.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information with us. The length of time we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

DO NOT TRACK

Please note that we do not alter our data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS AND OPTIONS

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may deny your request as permitted by law.

  • Right to Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Deletion: You may have the right to request that we delete personal information we hold about you.
  • Right to Correction: You may have the right to request that we correct inaccurate personal information that we hold about you.
  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out of Selling or Sharing or Targeted Advertising: You may have the right to ask us not to “sell” or “share” your personal information or to opt out of processing your personal information for purposes considered “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of “selling” or “sharing” information for the device and browser you use to visit the Site.
  • Right to Limit and/or Opt Out of Use and Disclosure of Sensitive Personal Information: You may have the right to ask us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact information provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

RESIDENTS OF CALIFORNIA, EU, UK OR CANADA

If you are a resident of California or, if applicable, EU, UK or Canadian law applies to you, you have certain rights related to your Personal Information. You may ask us to disclose the categories of Personal Information we collect, the source of this information, the purposes for which we collect, use and disclose it, and the third parties to whom we have disclosed this information. You also have the right to request the specific pieces of Personal Information we have collected about you and to request that we delete your Personal Information (subject to certain exceptions). If EU, UK or Canadian law applies, you also have the right to request that any incomplete or inaccurate Personal Information be corrected, the right to object to our processing of your Personal Information where we send you direct marketing, or the right to object to our processing of some or all of your Personal Information based on legitimate interests. You may exercise these rights at any time and require that such Personal Information be deleted. If you object, we will not process your Personal Data unless we can demonstrate compelling legitimate grounds for such processing which override your interests, rights and freedoms or where it is necessary for the establishment, exercise or defence of legal claims. In addition, you may have a "data portability" right to require that we transfer your Personal Information to you or a new service provider in a structured, commonly used and machine-readable format. If Delaware, United States law applies, you may have the right to access your Personal Information, request correction of your Personal Information, or lodge a complaint about a breach of applicable United States law using our contact details in this Privacy Policy. When you (or your authorised agent) submit a request to exercise these rights, we may ask you to provide information to verify the request and to ensure that your Personal Information is not disclosed to an unauthorised person. Any information we collect as part of this process will be used for verification purposes only. We will not discriminate against you for exercising any of these privacy rights. You also have the right, at any time, to lodge a complaint about our processing of your personal data with the relevant data protection regulatory authority in your jurisdiction (for the European Union, details are available here). In all circumstances where the law of Delaware, United States applies, we will handle requests in accordance with the applicable privacy laws of Delaware, United States.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or lodge your complaint with your local data protection authority.

INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside of the country in which you live, including in the United States. Your personal information is also processed by staff and third party service providers and partners in these countries. If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below:

BranchLeaves LLC
https://branchleaves.us/
info@branchleaves.us

Reflex N U
Email: info@reflexnu.com
Postal Address: 14261 SW 120th St #214 Miami, FL 33186, United States